- Review management across Google, app stores, and category-specific platforms
- Monitoring and responding to mentions, comments, and conversations about the brand across the internet
- Managing the search results and narrative that show up when someone looks the brand up
- Crisis response planning and execution when something does go wrong publicly
ORM
A brand's reputation online isn't decided by its own posts anymore. It's decided by reviews, comment sections, and the first page of search results someone sees before they've even spoken to the brand. ORM at Admatazz is treated as active management of that space, not just damage control after something goes wrong.
01
What this covers
02
How we think about it
Most brands only think about ORM when there's already a problem.By then, the damage is usually visible before the response is ready.
We treat reputation as something to build proactively, consistent response to reviews, a real presence in conversations about the brand, so that if something does go wrong, there's already trust and a track record to fall back on instead of starting from zero.
03
Our approach
Monitor
Where and how the brand is actually being discussed, across reviews, forums, comments, and search
Respond
Consistently and quickly, not just to the negative mentions but to build an ongoing presence
Shape
What shows up when someone searches the brand, so the story being told is the accurate one
Prepare
A plan for the moment something does go wrong, so the response isn't improvised under pressure
04
Who this is for
Brands with a growing review footprint they've never actively managed.Brands that have had a public incident and are still dealing with the fallout in search results and reviews.Brands entering a category where trust and word of mouth genuinely decide the sale, and reputation can't be an afterthought.
05
F.A.Qs
No. Social media management runs the brand's own channels.ORM manages how the brand is perceived across everything it doesn't control, reviews, third-party mentions, and search results.
It can't erase a fair review, but it can shape the overall picture, timely responses, more recent positive reviews, and a visible pattern of the brand actually listening.
No. Reputation is managed on an ongoing basis so that if a crisis does happen, there's already a foundation of trust and response history to work from.
Through review sentiment and volume, response time, and what a brand's search results and public perception look like over time, not a single metric in isolation.